Full refunds will be given for cancellations to any 1-day and half-day tour reservations made more than 24 hours before the scheduled departure time. Any cancellations with less than 24 hours’ notice will not be entitled to any refunds.
Alcatraz packages cannot be altered, and are non-refundable. The Extranomical-run portion of any Alcatraz package may be rescheduled (subject to availability), but is non-refundable.
Bike Rentals, Bay Cruises, Ferry tickets, Hop on Hop off Passes, and Alcatraz tickets are nonrefundable and nontransferable.